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How to fix Internet connection issue

Getting back online easy with these steps

James Milson
Written by James MilsonLast update 1 year ago

1. My router won't connect to the Internet.

Try turning the router of. Remove all cables and leave it like that for at least 30 seconds. Then connect the coax or fiber or phone cable (the one from the wall outlet to the router) and then the other cables, power cable as the last and then power it back on. Then wait until all lights on the router are turned on (some of them may flash continously) And once all lights are on, then try and connect to the Internet. Do a simple Google search and see if that works. If it does, then you are back online! If not then go through the router setup guide.

2. All of a sudden, your Wi-Fi network name

(SSID) is no longer listed when you click to see available wireless networks. There are various reasons this might happen, and it's not an uncommon issue. From Windows, go into Control Panel > Network and Internet > Network and Sharing > Manage Wireless Networks. If you see your wireless network listed, right-click on its icon and click Properties. Check the option "Connect even if the network is not broadcasting its name (SSID)." If you don't see your wireless network listed, click "Add" then select "Manually connect to a wireless network" and put your wireless information in. Mac users: You can also "force-join" an SSID that has stopped broadcasting by using a Mac's Airport Utility. Select to join "Other" and type in the name of the network and password. Of course, you still want to find out why your SSID stopped broadcasting. Check to make sure broadcasting was not inadvertently disabled in the router's software, reboot the router, and check for any software updates.

3. In your living room, your wireless connection is fine.

Move into another room and the signal becomes weak or nonexistent. There are several things that could cause a wireless signal to drop. The big culprit is interference. Cordless phones and any device using the 2.4GHz band could be the cause. Even things you wouldn't imagine can cause interference, including mirrors and glass. Once you've checked for physical interference, test something: Do all your devices and computers lose signal at the same location, or just one in particular? If all, chances are the problem lies with the router. Consider an external antenna for the router (if the router supports the addition). Also check for router-firmware updates. You may have to consider investing in a wireless extender. If one specific machine is dropping the signal, update the firmware for that machine's wireless client adapter, or upgrade to a new adapter.

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